SHIPPING & RETURNS POLICY
Please read entire page carefully.
FREIGHT TERMS:
PLEASE NOTE:
We do not sell or ship products outside of the contiguous United States or into the States of California and Florida. Also, our products are not to be sold or used in the States of California and Florida.
STANDARD SHIPPING SERVICES:
Items ordered will be shipped from our location in Columbus, Ohio via Standard FedEx Ground or Standard Common Freight Carrier based on weight and size.
- Any customer special request or circumstance for shipping and handling such as: expedited delivery, terminal pick-up and/or re-delivery charge, will incur additional shipping charges.
HAZARDOUS AND FLAMMABLE PRODUCTS
Hazardous Products
"Hazardous" products generally must be shipped by LTL Common Freight Carrier.
All orders that include “Hazardous” and/or “Flammable” products will require an adult customer's signature at time of delivery. A redelivery charge will be applied if customer fails to be available at time of delivery.
Hazardous and/or Flammable product sales are final and not eligible for return. No Hazardous and/or Flammable products will be authorized for return.
MERCHANDISE RETURN POLICY
NONRETURNABLE PRODUCTS
Not all RoofKit products are returnable. For example no Hazardous and/or Flammable products are returnable. It is responsibility of the customer to confirm all products ordered are suitable for the application in which they are needed. All non-returnable products are clearly identified in the online store prior to purchasing.
Nonreturnable Products include but are not limited to the following products without exception:
- RoofKit Contact Adhesive
- RoofKit Multi-Purpose Adhesive
- RoofKit Seam Primer
- RoofKit Rubber Caulk
- RoofKit WaterStop
- RoofKit Low VOC Contact Adhesive
- RoofKit Low VOC Seam Primer
RETURNABLE PRODUCTS AND PROCEDURES
- All requests for returnable products must be submitted to us in writing or by email, clearly stating customer’s name, address, phone number, order number and date, applicable products with quantities and reason for requested return.
- All requests for returns must receive a prior, written Return Goods Authorization from RoofKit.
- Returned products must be unopened, unused, undamaged and in their original product packaging.
- Products will be inspected upon return prior to any refund issue.
- A copy of your invoice and/or packing slip must accompany your return.
- All returned products are subject to a twenty-five (25%) percent re-stocking charge.
- Shipping charges of returned products are the responsibility of the customer.
- Shipping, handling, and packaging charges are non-refundable.
- Customer must follow the above return process in order to receive refund (minus restocking fee) for returnable products
WHAT IS THE RETURN PERIOD?
Request for return must be made within 15 days of the date that your order was delivered.
HOW DO I REQUEST AND MAKE A RETURN?
Please email any request for return to our offices and we will be happy to assist you,
Once you have contacted RoofKit and received your Return Goods Authorization Form, please ship the products back to us within the 15-day return period to:
RoofKit Roofing Products
Attn: RETURNS
7095 Americana Parkway
Reynoldsburg, Ohio 43068
HOW DO I CONTACT CUSTOMER SERVICE?
Please contact us at info@roofkitroofing.com
ARE SHIPPING AND HANDLING CHARGES REFUNDABLE?
No.
HOW DO I REPORT ERRORS, DAMAGES OR SHORTAGES?
- In the unlikely event your order arrives with damaged goods in your shipment, you must note any specific damage, by product, on the signed delivery receipt. Please then contact customer service immediately. Photos of the damage can help expedite the claim. Please send photos to info@roofkitroofing.com
- If your shipment was damaged, please keep all products in the boxes they were shipped in and with the original packing materials so RoofKit can file a claim with the carrier. Failure to do so will result in a delay of the carrier’s investigation and may prevent a refund.
- Credit will not be issued until the carrier completes their investigation.
- In the event that you find an error or shortage, please contact customer service immediately. All orders are verified by a triple check process including accurate recorded individual package counts and weights.
- Customer must follow the above process in order to receive refund, credit, or replacement